Bartender / Mixologist / Barista – The Location

About us

The Location Rooftop is Nairobi’s premier destination for elevated experiences, perched on the 13th floor of the iconic Alta Towers in the vibrant heart of Kilimani. This isn’t just a bar; it’s a celebration of Nairobi’s cosmopolitan spirit, where guests savor the heights of sophistication amidst breathtaking views of the city’s skyline. We offer a curated experience, from handcrafted cocktails blending local and international flavors to a delectable menu designed to tantalize the taste buds. Our dedication to unparalleled hospitality and meticulous attention to detail ensures every visit is extraordinary, with carefully curated music adding to the vibrant energy. We pride ourselves on creating an unforgettable atmosphere, making The Location Rooftop the ideal place to elevate evenings, celebrate in style, and make lasting memories at the peak of perfection.

Visit our Website or our Instagram to learn more.

About the Role

The Bartender/Barista/Mixologist is responsible for preparing and serving a diverse range of  beverages, including classic cocktails, specialty coffee, and other mixed drinks, while ensuring  an exceptional guest experience. This role requires expertise in mixology, barista techniques,  and general F&B service, as well as strong customer service skills and adherence to  operational and safety standards. The ideal candidate will demonstrate a passion for  beverage preparation, creativity, and attention to detail while maintaining a high level of  professionalism and efficiency. 

KEY RESPONSIBILITIES 

Beverage Preparation & Service 

• Prepare and serve alcoholic and non-alcoholic beverages, including cocktails, wines,  spirits, coffee, and other hot drinks, in accordance with standardized recipes and  brand guidelines. 
• Maintain an in-depth knowledge of all menu items, including ingredients, preparation  techniques, and presentation. 
• Ensure accuracy in drink preparation by adhering to portion control and standard  measurement policies (free pouring is strictly prohibited). 
• Engage with guests to recommend drinks based on their preferences and provide  detailed descriptions of menu offerings. 
• Take food orders and assist the service team with deliveries as needed. • Monitor and control beverage quality and consistency throughout the service period.

Customer Service & Guest Experience 

• Provide friendly, efficient, and professional service to guests, ensuring their needs and  expectations are met. 
• Respond promptly to guest inquiries and complaints, ensuring timely resolution and  customer satisfaction. 
• Create an inviting and enjoyable atmosphere by maintaining a positive and engaging  demeanor with guests. 
• Assist in implementing promotional activities, including special drink menus and themed  events.
  

Inventory & Stock Management 

• Maintain appropriate stock levels for all bar items and ingredients, ensuring timely  requisition and replenishment. 
• Conduct daily stock checks and record any variances, breakages, or wastages. 
• Properly tag perishable products with manufacture and expiry dates (e.g., open wine  bottles must be used within five days). 
• Ensure all beverage transfers and requisitions are properly documented and  approved. 
• Track and minimize beverage waste and spoilage by following proper storage and  rotation practices. 

Health, Safety, & Compliance 

• Adhere to all health and safety regulations, including HACCP and local food safety  laws. 
• Maintain a clean and organized bar area, ensuring all tools and equipment are  sanitized regularly. 
• Conduct daily checks to ensure expired products are identified, logged, and  discarded. 
• Follow safe alcohol service practices, including responsible serving guidelines and legal  compliance. 
• Participate in emergency drills, fire safety training, and first-aid training as required.

Operational & Financial Efficiency 

• Ensure all drink orders are processed through the Bar Order Ticket (BOT) system. • Maintain accuracy in billing and cash handling, following restaurant financial policies. 
• Monitor sales trends and suggest improvements to beverage offerings to maximize  revenue. 
• Assist with daily bar stock-taking and reporting discrepancies to management. 
• Strive to achieve departmental KPIs, including minimizing waste and maintaining  inventory accuracy. 

Team Collaboration & Development 

• Work effectively with colleagues and other departments to ensure smooth service  operations. 
• Attend team meetings and training sessions to enhance skills and knowledge. 
• Provide mentorship to junior bar staff, helping them develop their technical and  customer service skills.
• Promote a culture of teamwork, accountability, and continuous improvement within the  department. 

KEY PERFORMANCE INDICATORS (KPIs) 

Service Excellence & Guest Satisfaction 

• Maintain a customer complaint rate of ≤ 0.5% per month. 
• Achieve ≥ 95% positive guest feedback on service and beverage quality.
• Respond to guest requests and inquiries within 2 minutes. 

Operational Efficiency & Compliance 

• Ensure 100% adherence to beverage recipes and portion sizes. 
• Maintain bar stock levels with a variance of ≤ 2%. 
• Zero critical violations in health and safety inspections (score ≥ 98/100).
• Maintain an inventory accuracy rate of ≥ 98%. 

Financial Performance 

• Reduce operational waste by 5% quarterly. 
• Achieve beverage sales targets as set by the management. 
• Maintain accurate daily reports on pilferages, breakages, and transfers. 

QUALIFICATIONS & REQUIREMENTS 

Skills & Abilities 

• Strong knowledge of classic and modern cocktails, wines, spirits, and coffee  preparation. 
• Excellent customer service and interpersonal skills. 
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong organizational and multitasking abilities. 
• Ability to work flexible hours, including nights, weekends, and holidays.
• Excellent grooming and personal presentation standards. 
• Ability to comply with brand standards and operational procedures.
  

WORKING CONDITIONS 

• Fast-paced, high-energy environment requiring physical stamina.
• Requires standing for extended periods (8+ hours).
• Exposure to heat, noise, and potentially hazardous substances.
• Flexible work schedule, including weekends and holidays.