Sales & Ticketing Agent: Jambojet

About Jambojet

Jambojet, a brand of Kenya Airways, is Kenya’s first low-cost airline. Operating from Jomo Kenyatta International Airport in Nairobi, Jambojet has set to revolutionize the way you travel by opening up the skies for all to fly for less. We aim to provide affordable air travel because flying really is for everyone.

Learn more about the work culture at Jambojet here

The Role

The Sales and Ticketing Agent is responsible for y providing exceptional sales and ticketing services to Jambojet customers. This includes promoting products, processing reservations, issuing tickets, and ensuring a smooth and efficient sales process.

Key Responsibilities:

• Proactively promote and sell Jambojet products and services, including flights, ancillary services (e.g., baggage allowance, seat selection), and special offers.
• Handle customer inquiries regarding flight availability, fares, schedules, and travel requirements.
• Process reservations, issue tickets, and manage changes or cancellations accurately and efficiently using the airline’s systems.
• Provide excellent customer service, addressing inquiries and resolving issues promptly and professionally.
• Advise customers on the best travel options based on their needs and preferences.
• Achieve sales targets and contribute to the overall revenue goals of the airline.
• Maintain up-to-date knowledge of Jambojet’s products, services, promotions, and policies.
• Handle cash and other forms of payment accurately and securely, following established procedures.
• Reconcile daily sales transactions and ensure accuracy in reporting.
• Collaborate with other departments, such as customer service and operations, to ensure seamless service delivery.
• Stay informed about industry trends and competitor activities.

Qualifications:

• Proven experience in sales, preferably in the airline, travel, or hospitality industry.
• Excellent communication, interpersonal, and negotiation skills.
• Strong customer service orientation with the ability to build rapport and handle customer inquiries effectively.
• Target-oriented and motivated to achieve sales goals.
• Fluency in English and Swahili (additional languages are an advantage).

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Exposure to a dynamic and fast-growing airline.
• A chance to make a positive impact on the customer experience.
• Travel rebates for you and your family